The crypto company said the bug was a technical problem, not a hack, and losses will be covered.
Ledger, one of the leading software developers for cryptocurrant portfolios, has experienced anomalies on Friday morning UTC which caused losses for its Ethereum Chrome application and interruptions through the Ethereum (ETH) and Ethereum Classic (ETC) network. , Ledger revealed without further details. All financial losses will be reimbursed to customers, said the company based in France.
Ledger reported problems on Twitter and said the problems are not a security breach.
"Currently there is a problem in Ledger Wallet's Ethereum Chrome application, which shows a static address on the screen (the same for all users.) This seems more like a bug than a compromise. Engineering is working on it, we'll know it soon, PLEASE ONLY USE LEDGER LIVE / MEWWANILE, "the company said.
About 10 minutes later, Ledger confirmed that there is no hacking attack and reported that technical problems had a side effect when the company invited customers to use the recently introduced Ledger Live application instead of the extension of Chrome. The ETH and ETC infrastructure will resume at 01:00 UTC on Friday.
"Ledger will cover 100% of all losses due to the problem", the company tweeted.
We confirm that this is a bug in the Chrome app, resulting from a side effect when we sent an update to invite users to use live accounting instead of the Chrome app. A wrong address was shown on the computer. Ledger will cover 100% of all losses due to the problem.
– Ledger (@LedgerHQ) 3 August 2018
The French producer launched Ledger Live last month as an alternative to the Chrome portfolio management tools. It works as a complement to Ledger hardware products such as Nano S and Ledger Blue and connects them without the need to use browsers.
Last week, Ledger introduced two new apps, Hodl and Recovery Check 2, which aim to bring more security. Hodl allows customers to enter and control the address when they receive funds while Recovery Check 2 allows users to check their 24-word recovery phrase.
Ledger Nano S is the most popular product of the company. This is a USB device that offers so-called cold storage, which means that cryptocurrencies are stored in a device that is not connected to the Internet. It is believed that this system is safer and more reliable than traditional Internet-connected portfolios (hot storage).
Currently, Ledger supports about 30 digital coins including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Ethereum Classic (ETC), Bitcoin Cash (BCH), Qtum (QTUM), Litecoin (LTC) and Zcash (ZEC).