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An ALDI customer sparked the online debate after posting on Facebook that the supermarket refused to charge them in coins, citing a store policy that limits the amount of coins the store would accept.
Hidez Coote told Yahoo News Australia that the incident occurred while shopping at ALDI in South Wentworthville in western Sydney.
“Has anyone had any problems with paying in gold or silver coins?” Ms. Coote posted a post on ALDI Mums Facebook group.
“I was sharply and rudely reprimanded when I paid $ 9.25. The cashier told me that in the future he will have to pay in cash [notes] as ALDI policy can only accept $ 5 in coins.
“Mind you, I had $ 7 in gold coins.”
She said she was told it was ALDI policy.
An ALDI customer said the shop refused to allow her to pay in coins, citing a shop policy. Source: Getty
After filing three formal complaints via the ALDI website, Ms Coote said she was contacted on the phone two weeks later by an ALDI spokesperson.
They informed her that although the store did not have such a policy in place, the information that was provided to her in the store was derived from the Currency Act.
Hundreds of debates on “ALDI coin policy”
The Facebook post attracted more than 700 comments from people who had mixed reactions.
Some people have argued that any cash, coins, or bills should be accepted by all stores.
“Coins are legal tender. No shop can refuse to accept coins, nor can it set limits, “one person commented.
“In the future I would shop in a shop that accepts legal tender. I don’t like using my card for everything and currently not many stores accept cash, ”added another person.
The experience of an ALDI customer has sparked an online debate on whether to set a limit on the number of coins that people should use to pay for goods. Source: Getty
Some people felt the cashier was right and following similar training they had experienced themselves working in a store.
“It’s usually because the cashier can’t hold her back, I worked as a cashier years ago and we haven’t been told anything beyond $ 5,” one person suggested.
“If I remember correctly. It’s definitely not the cashiers’ fault, they’re just following the instructions.”
The client asks if the policy works either way
One person asked what would happen if the situation were reversed.
“So, if we pay cash in bills and give us coins in exchange, can we refuse?” they asked.
Another person said they chose to use the self-service checkouts to avoid any “judgment”.
“This example is why I use self-service at Woolworths or Coles, no employee judgment because you are up to the last few coins and just want to eat that night,” they wrote.
“Non-ALDI policy”: the supermarket clears up the confusion
When Yahoo News Australia approached the supermarket for comment on the incident, an ALDI spokesperson said he had apologized to the customer and that there was no such policy.
“Limiting the amount of payment in coins is not an ALDI policy.”
Under the Currency Act, Ms. Coote’s payment of $ 7 in gold coins and $ 2.25 in silver coins should have been accepted.
ALDI responded by saying that there is no rule that limits the amount of coins that can be used in a transaction. Source: Getty
Can stores refuse coins?
According to the Reserve Bank of Australia, there are restrictions on the number of coins that can be used in a transaction.
The Currency Act 1965 (section 16) states that coins are legal tender for payment but are limited to the following amounts:
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Not more than $ 5 if a combination of 5c, 10c, 20c and 50c coins is offered.
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Do not exceed 10 times the face value of the coin if $ 1 or $ 2 coins are offered.
“For example, if someone wants to pay a merchant with five-cent coins, they can only pay up to $ 5 worth of five-cent coins and any other amount will not be considered legal tender,” the website says.
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