[ad_1]
Health Canada is warning consumers that a popular video doorbell poses a “fire and burn hazard.”
In a consumer product recall issued Nov.10, the federal department says the Ring Video Doorbell (2nd generation) has a battery that can overheat if the wrong screws are used for installation, resulting in fires and burns.
The recall concerns Ring Video Doorbell (2nd generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring on the front and are available in two colors: “satin nickel” (black and silver) and “Venetian bronze” (black and bronze. They were sold with a mounting bracket and a USB charging cable. .
According to the recall, the two-way audio doorbell can be wired or battery powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and serial number can be found on a label on the back of the doorbell and on the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the serial number of the doorbell here. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Accidents in Canada and the United States
Ring Video Doorbells (2nd Generation) come with security and wood screws for installation. If wood screws are used in place of safety screws during installation, the battery can be damaged and can overheat, posing a potential fire or burn hazard. If the doorbell is installed correctly, there are no consumer risks or potential dangers present.
As of November 5, the company has received a reported incident in Canada and no reports of injuries. In the United States, the company received 85 reports of incidents, 23 reports of property damage and 8 reports of minor burns.
The company reported that 8700 units of the affected product were sold in Canada and 350,000 in the United States;
Affected products were sold from June 2020 to October 2020.
What you should do
Consumers with Ring Video Doorbells (2nd Generation) not installed should visit the Ring website to download a new user guide before installing the doorbell or contact Ring at the toll-free number provided below for more information.
All known customers have been contacted by the manufacturer. The in-app setup instructions have also been updated.
For more information, contact Ring LLC’s toll-free number at 800-656-1918 from 5:00 am to 9:00 pm PST, seven days a week.
Consumers can view the US CPSC release on the Commission’s website.
© Richmond News
Read more from Vancouver is Awesome
[ad_2]
Source link
