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Coinbase, the largest exchange in the United States, has been put on trial due to an unnecessary cusotmer service experience. When Dustin Jindra, a user of Coinbase, accidentally sent Litecoin [LTC] in Bitcoin [BTC] address, Coinbase's customer service has given a standard answer stating that coins are not recoverable.
It turns out that tokens are recoverable. The Crypto community on Twitter was able to help Dustin Jindra recover his Litecoin. In addition to being totally useless regarding the recovery of Litecoin, the Twitter community was more irritated by the fact that Coinbase does not have basic checks.
Conbase. pic.twitter.com/rDQ3UWlwv3
– Dustin Jindra [Jan/3 🔑 ] (@Djjindra) December 13, 2018
The influencer of Cypherpunk and Crypto Jameson Lopp also joined the conversation by stating that the coins are recoverable.
Technically speaking I'm pretty sure this should be recoverable … it will not be easy.
– Jameson Lopp (@lopp) December 13, 2018
The coins were actually recoverable that Dustin confirmed on the thread.
Two days later… gone they said. Pffft. pic.twitter.com/vLnbBXr8wp
— Dustin Jindra (@djjindra) December 13, 2018
Take of Blockmanity
Most of the cryptocurrency exchanges are known for their bad service. But this type of service was not provided by Coinbase, which is a unicorn worth $ 8 billion. How can Coinbase improve? Well, for beginners, verification of the address is mandatory. Exchanges have a responsibility to ensure that user funds are secure.
It is the responsibility of Coinbase to ensure that tokens are not sent to a different blockchain address.
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