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Scratches on the display? A new payment feature on Ebay Ads aims to protect used goods buyers from these and other risks.
As of Thursday, buyers and sellers on Ebay can use the new “Secure Pay” payment function. The portal wants to protect users from “various risks when shopping online,” writes Ebay announcements in a press release.
With this feature, buyers get their money back if they don’t receive any goods or if they “deviate significantly from the description”. The sales portal keeps the agreed purchase price for 14 days until the buyer confirms receipt of the goods. Only then is the money released to the seller.
Commissions for buyers
The payment process itself takes place via the online payment platform service. In the event of a problem, buyers and sellers can also seek arbitration. This process is also managed through the online payment platform. According to an Ebay Ads spokesperson, each “single case is considered separately” and “nothing is automated”. The arbitrator can, for example, ask the seller for a shipping receipt if the goods are missing or help the parties agree on a purchase price.
Anyone who wants to use the “secure payment” function as a buyer must pay a commission based on the agreed purchase price, writes Ebay announcements in the press release. When asked, the platform declined to comment on the commission amount. The feature is free for sellers. This differs from eBay’s Buyer Protection feature from PayPal’s, where sellers have to pay a fee.
The use of the function is optional and initially applies to selected categories such as “toys”, mobile phones and phones, “PC” and “notebook”, writes Ebay ads. However, items may not be offered for more than 1,000 euros call Ebay transfer, instant transfer and credit card payment Buyer and seller protection does not apply if users pick up the goods in person.
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