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The Superintendence of Industry and Commerce (SIC) announced Wednesday a fine of $ 983,139,360, corresponding to 1,120 legal monthly minimum wages in effect, against the telecommunications company Claro for “Violate the right of free choice of its users to withdraw from the contract” and provide incorrect information.
The agency determined that the violation was generated in “Non-compliance with requests for termination of contracts within the deadline established by law, and for sending inaccurate information on the presentation of complaints by its users regarding the impossibility of terminating the contract and changing the method from postpaid to prepaid “.
(It may interest you: Claro and ETB are sanctioned for violating their users’ rights)
The decision of the SIC was made after an investigation against the company based on 33 user complaintsif the information provided by Claro in response to the requests of the Superintendency.
“It was found that Claro did not interrupt the service in 3,416 cases within the corresponding billing cycle. Additionally, Claro was unable to process termination requests received through the hotline, requiring its customers to have a service schedule other than those established by law and, in other cases, Additional requirements were required for processing the request for termination of the contract“, He specified the superindustry.
Likewise, SIC indicated that in these specific cases the telecommunications company even proceeded to generate “The collection of invoices after the request for termination of the contract by the customers”.
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The Superintendency also indicated that the sanction also corresponds to the fact that Claro provided them in the investigation process with “inaccurate information on the complaints, since it informed this authority that during the first half of 2018 received a total of 4,611 complaints relating to the inability to terminate the contract and change the mode from postpaid to prepaid in mobile services, while 28,060 cases were reported to MinTIC during the same period“.
Faced with the penalty, the company can still present remedies for review and appeal.
“We will present the related legal remedies”
Claro specified that he had not yet been formally notified by the SIC about the sanction, so they do not know “the arguments that led the SIC to impose the sanction”.
Despite this, the company has assured that, once more information has been acquired, it will proceed to analyze “carefully the reasons given by the SIC” and will proceed to file “the corresponding legal remedies in defense of the company’s interests”.
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TECNOSFERA
Twitter: @TecnosphereET
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