Banesco embeds a virtual assistance assistant on its website

Caracas.- Banesco Banco Universal launched “Barti” on October 27, a virtual assistant for assistance via chat supported by artificial intelligence, with which customers can quickly and efficiently resolve doubts and concerns main products and services offered by the bank, every day, at any time.

According to a statement on Tuesday, the bot provides information to guide the customer in self-managing situations with the keys associated with the main products and services such as: BanescOnline key and password, telephone banking, debit card to be used in sales points and ATMs or events. with the special operations code.

Likewise, it guides the user on how to channel requests through BanescOnline associated with failed transactions in the points of sale with a debit or credit card; unrecognized consumption; drawbacks in BanescOnline, with mobile payment or BanescoMóvil; incorrect transfers; unacknowledged transfers, among others. Also “Barti” provides information on authorized agenciess during the weeks of slack.

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Progressively, this Banesco Virtual Assistant will incorporate information on new topics related to products and services and, like all AI-based development, will strengthen its knowledge through interaction.

In those cases where there is no answer to a particular question or where the client requires more specialized guidance Barti has the ability to direct the conversation to a virtual support executive.

“At a time when the speed of services is of high value and digitalization raises customer expectations, companies must transform and optimize their processes. With Barti, Banesco leverages its service strategy by providing a tool to get information from anywhere, directly and immediately, without the need for waiting times or opening hours, ”says Iván Guevara, vice president of competitiveness at the financial institution.

El Pitazo editorial staffTechnology

El Pitazo editorial staffTechnology