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Because the speaker can break
The iPhone 11 Pro, like any other tech product, has a small chance of failure in any of its components. While it may seem rare, speakers can also break overnight and not necessarily in the first few days of use, if not months or years later. Like any other piece of hardware, it can have a small factory error that can occur randomly.
This error can occur at first with a small decrease in volume which may not be appreciated. Especially with the main speaker located on the front of the iPhone, the error can be noticed more pronounced. This is because it is used to talk on the phone or simply to listen to certain audio files in messaging applications such as iMessage or WhatsApp by holding it to the ear. In the beginning, as we say, you can notice how it sounds much looser and this is a clear indication that something is not working right, grabbing the attention of users.
In the long run, after this small drop in sound that can pass pricelessly, comes the terrible moment when the speaker stops working altogether. In this way, if we talk about the main speaker, it is not possible to make phone calls in the traditional way by always having to use the headphones or the lower speaker with the speakerphone. The same can obviously happen with the lower speaker, preventing the music from playing in the traditional way, being forced to use headphones.
But as they say, this failure can be due to a hardware defect that comes from the factory or a blow that could have been given to the screen generating this problem.
The repair is under warranty
Obviously if in your case there is this speaker problem you should know that it falls under the warranty of the device. It should be noted that it will only be accepted under the warranty if there is no physical damage that may have caused this problem. When it comes to physical damage, it’s important to note that Apple doesn’t consider a simple scratch on the equipment or screen to be responsible for this. Of course, if the screen is completely broken by a strong blow, it will obviously not be accepted under warranty. This is why you can be completely calm if you have a scratch on the front screen as a result of normal use of the device.
In these cases, it must be taken into account that all iPhones have a two-year warranty when they were purchased in Spain. The first of these corresponds to the manufacturer, which in this case is Apple, and the second to the seller, which can be Amazon, PC Components or Apple itself, among other stores. In all these situations the repair of the speaker will be covered by the warranty without any problem. The only drawback that may arise is that in the second year of warranty an invoice is required and some checks to be carried out which may take a little longer to repair.
In case you bought the iPhone 11 Pro or Pro Max at its launch in 2019, you will be on the second year of warranty. But it may be the case that you have bought it later or even recently as it is still on sale.
In case you are not under warranty, you have to pay the price that corresponds to the repair of the whole screen.
How do you fix a speaker?
If we talk about the main speaker of the iPhone 11 Pro Max in a surprising way, a change is not made only to this hardware component. In these cases a complete screen change is made since the speaker itself is included here. This way, when you hand in your mobile for repair, they will return it to you with a completely new screen, being the same repair that is done when the screen itself has a dead pixel or when the glass breaks and you have to pay for the complete repair .
How to handle speaker repair
If you are under warranty with Apple, you can go to any Apple Store, by appointment, so that the relevant tests are done to confirm that something is happening with the speaker. If certified, it will be admitted for repair free of charge. In case you don’t have an Apple Store nearby, you can go to a store that offers the Authorized Technical Service (SAT) where they will also manage the warranty. In no case go to an unauthorized shop as they certainly use unofficial components and in all cases the warranty will be lost if the equipment is handled by unauthorized persons.
If you are on the second year of warranty and have not purchased the iPhone from Apple itself, you can also go to the seller to do the management. In most cases, the seller will direct you to Apple to perform the repair.
How long does the repair take
When the iPhone needs to be left for repair, the question is obviously how long it will take. This is important as many people do not have another device and living without a mobile phone is a bit complicated today. If you are in the first year and go to an Apple Store, the repair can take a few hours since you don’t have to check the documentation. Remember that repair is a “simple” screen modification which is a common operation. In case you are in the second year of warranty and you are on a SAT it can take up to three days. This is due to the need to check the documentation provided to approve the repair. In short, it is a really fast process and for which you will not be without a mobile phone for many days.
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