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What was supposed to be a simple milk for a young mother in Adelaide sparked a violent storm on social media after it was rejected by the giant of the On The Run service station.
On Wednesday morning, with her two 11-year-old and two-year-olds, with the car in hand, Amy Bivone opted to use the drive through the Salisbury Otr.
After ordering two bottles of milk and two loaves of bread, he delivered $ 10 worth 50 cents of pieces – this is when things get worse.
"When I got to Salisbury Drive Thru OTR, I was the only car there, so they were not at all busy with the customers, my 11 month old boy got annoyed because he's tired and I was turned down by the service because 39; serving man has not accepted my change, "he wrote in a scrupulous review of Facebook.
"The way it was managed was a bit poor and shocking".
The young mother tried to pay her milk and her bread with 50 cents coins worth $ 10. Image: Facebook via Amy Bivone
Hundreds of Facebook users have expressed their disbelief about how the young mom was treated, while others have begun to discuss what Australian laws actually say about paying with coins.
"That's the bull ****", wrote a man.
"If you want to run a good deal with the best customer service, you will never refuse money in any form," said another.
According to section 16 of the Australian Currency Act of 1965, payment in 5, 10, 20 and 50 cent coins should not exceed $ 5.
And that's exactly what the official Facebook account OTR cited in their response to Ms Bivone's review.
According to section 16 of the Australian Currency Act of 1965, payment in 5, 10, 20 and 50 cent coins should not exceed $ 5. Image: Facebook
It was an answer that aroused more anger both from Mrs. Bivone and from her growing support for social media.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "" OTR money is money … did not want to give you $ 50 dollars in exchange … it's for bread and milk …. pity for you for trying to justify the shoddy customer service that happened today, "a woman commented."data-reactid =" 67 ">" OTR money is money … did not want to give you $ 50 dollars in exchange … it's for bread and milk …. pity for you for trying to justify the shoddy customer service that happened today, "a woman commented.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "" OTR& Nbsp; wow !!! What an awkward response !!! So pathetic ", wrote another."data-reactid =" 68 ">" OTR Wow !!! What an awkward response !!! So pathetic ", wrote another.
Facebook users gathered behind Ms Bivone, slamming OTR for their service.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Since the post has become viral, an OTR & nbsp;The representative contacted Mrs. Bivone and offered her a $ 10 voucher for bread and milk."data-reactid =" 89 "> Since the post has become viral, an OTR The representative contacted Mrs. Bivone and offered her a $ 10 voucher for bread and milk.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = ""They will examine it with their CCTV and they will find out exactly who has served me that day and have confirmed to me that I was the only car in line," said Mrs. Bivone."data-reactid =" 90 ">"They will examine it with their CCTV and they will find out exactly who has served me that day and have confirmed to me that I was the only car in line," said Mrs. Bivone.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = ""I'm glad they called me with sincere apologies, I just wish this could happen sooner rather than a lesson in law on the monetary value of 1965.""data-reactid =" 91 ">"I'm glad they called me with sincere apologies, I just wish this could happen sooner rather than a lesson in law on the monetary value of 1965."
Yahoo7 News contacted OTR for comment.
