CoinPayments Inc., a Canadian provider of payment solutions for Canadian cryptocurrencies, has started to inform some customers of a bug that has made it possible for some users of the service to take excessive amounts of Ripple tokens (XRPs) from other users' portfolios.
In an email to interested customers, CoinPayments CEO Alex Alexandrov said the bug was corrected:
"We have carried out a complete overhaul of our systems and added additional checks and protections to ensure that similar problems do not occur in the future."
According to Alexandrov's e-mail, on June 5, 2017, some CoinPayments users took advantage of an unknown bug to enrich themselves unfairly with XRP deposited on other customers' online portfolios, "Their detailed personal information was collected and all of them were contacted to immediately return the funds, we are in communication with some already and the recovery process started with the help of our lawyers." says the electronic press sent to interested customers.
While CoinPayments claims that some of the funds have been recovered, no official statement has been issued by the company on the theft or the exact number of users involved in the incident.
Many interested customers have used social media and popular forums to express their frustration and skepticism with CoinPayments statements:
40k ripple disappeared from https://t.co/LXqMAJJM0Y through automatic sweep disabled, no pickup address blocked by support. 2FA SET, KNOW!
– stephen cote (@stehco) June 9th 2017
I'm talking about 2k + usd worth XRP and here I have a CEO who tries to push him in the ass for not using the & # 39; vault & # 39 ;.
– The Alchemist (@youngbobby) June 9th 2017
A special Facebook group was launched by victims considering a collective legal action against CoinPayments. Rukawa Kaede, a Ripple investor in Taiwan, said in a Facebook post that he had 2.45 million XRP tokens – about $ 685.989 at current exchange rates – removed from his CoinPayments account.
If the legal maneuvers by the legal team of CoinPayments fail to recover the stolen XRP, CoinPayments said in his e-mail that ¼ of the company's revenue will go to make the victims whole:
"In addition, we will spend 1/4 of our revenue directly on the affected users until we restore all the missing values in their accounts." All the coins recovered will be equally distributed among all the accounts made as those entering. "
Photo of the bug code of Guilherme Tavares