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Do you have an Apple iPhone 11 manufactured between November 2019 and May 2020? The smartphone screen shows strange errors like glitch, does not respond to touch or exhibits similar abnormal behavior? So we have good news!
After acknowledging that a small percentage of the manufacturer’s devices in the aforementioned timeframe, Apple announced that it will change screens for free (display) affected. According to the manufacturer, there is a problem with the display module.
Has your iPhone 11 screen stopped responding?
Despite stressing that only a small percentage of smartphones from the iPhone 11 line are affected by the problem, the Cupertino giant assures its consumers. If the error is detected, the display module will then be replaced.
We reiterate that the batch of affected devices is the iPhone 11 produced from November 2019 to May 2020. Within this sample, a small percentage of devices are causing frustration to their users.
In Portugal, some cases have been reported through support and support groups dedicated to the North American giant and its products. However, the problem is now recognized by the brand that intends to fix the problem.
Check if your iPhone 11 is covered by Apple
The brand has made available an online platform where the user can enter the serial number of his iPhone 11 and determine its suitability for the exchange process. Consultation can be done via platform to change the display module.
In that case, the user must follow the instructions on the Apple website, that is, take their iPhone 11 to a repair center or, more specifically, to an Apple Authorized Service Center.
Currently, Apple does not extend this screen replacement program to all regions and markets and the user should check its availability.
How to find the iPhone serial number
- Go to iPhone Settings> General and tap About.
- Look for the serial number. The IMEI / MEID and ICCID will also be presented here.
- To copy the serial number, simply press it, hold it down for a few moments until the number is copied to the clipboard.
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