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Microsoft tracks exactly how, when and for how long individual users use Microsoft 365 services. From this, the data company calculates a “productivity score”, which is also made available to users’ employers. This will change – usernames are no longer displayed in ratings, but device numbers are retained for three ratings.
The “productivity value” is divided into eight areas, each with a maximum of 100 points. For the areas of communication, meetings, content collaboration, teamwork and mobility, Microsoft will summarize information at the company level so that leaders can no longer rate individual employees. In the calculations for app health, network connectivity, and endpoint analysis, there are no names, but device IDs. These are kept to support the detection and elimination of technical problems. Usually possible inferences about individual users can hardly be avoided.
These changes in user tracking by Microsoft’s Office software serve data protection, Microsoft announced Tuesday. “No one in an organization will be able to use the productivity score to access data on the use of apps and services in Microsoft 365 for a single user,” assures Corporate Vice President Jared Spataro.
On Twitter Jeffrey Snover thanked him, Microsoft’s CTO for Modern Workface Transformation, most notably with Austrian activist Wolfie Christl and other critics not mentioned. Christl criticized the problematic and, in his view, often misleading ratings in a series of tweets last week.
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