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How chats and apps are becoming crucial for business. (Photo by Guillaume Payen / SOPA Images / LightRocket via Getty Images)
Not often thought leaders gather around a table, but this is exactly what the University of Essex and the insurance industry turba Hood Group decided to do. last month brought together industry leaders to talk about cybersecurity, how we analyze our data and our waves in artificial intelligence
And although the flagship specialists of Microsoft Filament Profusion & nbsp; e Signal Media participated, the real word of the day was "chat-bot" while discussing the implications that these practical automated teams had on everything , from marketing to the future of insurance sector.
User experience
When considering the growth of Fintech and the exciting growth of chat robots, Henrik Nordmark, head of Data Science at Profusion, predicted that by 2020 over 85% of interactions by financial institutions will take place via chat. Although slightly controversial, he believes that artificial intelligence is currently at the most infantile stage – and that's a good thing.
Despite the ability to automate many interactions with financial companies (for example, finding a quote, accessing details, reporting an error), he believed we should let our AI systems understand for themselves and not be so prescriptive. He said,
"With AI it is easy to give him a recipe book and he will learn all the systems from the top to the bottom, but with the automatic learning we need a bottom-up approach. Do not give a lot of examples, instead let me learn.Exactly as a child. "
But for Filament, experts in Artificial Intelligence and Machine Learning, the more prescriptive, for a user, the easier for a team to get the KPIs. Phil Westcott is the CEO, believes that by 2020 all call-centers will have a front-end chat-bot that will respond to about 25% of customer requests, growing to 75% as they learn the main questions.
Having said that,
"Right now our customers are measuring the success of our KPIs and the impact our system has on a world that is constantly increasing 24/7. 39, effectiveness of resolution or customer satisfaction, our robots can work on a variety of disciplines to help productivity.
Chat-bots are suitable for people, after all you can now do your banking while sitting on the train SMS or Whatsapp a bot your question? At this time we take care of everything from questions on mortgages and how to get the best rate, to the internal requests of human resources holidays and to nightclubs who prefer to chat with emoji With 34 AI specialists selected by IBM, Capgemini & top academia we are successfully succeeding in going "in-house" with our clients to develop their experience in artificial intelligence. "[19659015] Retaining customers, in addition to attracting them
Hood Group, a specialist in the use of technology and data to produce personalized estimates, is the driving force behind this meeting. Their director of commercial development Paul Firkins is on agreement. He said:
Fintech gives us the opportunity to retain customers, not just to attract them. They can come to us with questions and help us find solutions.
"Working with the University of Essex, we are also discovering that these data developments have a positive impact on our corporate culture – AI and data developments help to improve efficiency, for example by automating the pricing processes and reducing administrative tasks Our teams rely on data and innovation experiments to make decisions and recommendations where they could rely on the knowledge of an individual or a specific process.
But for the Hood Hood CEO Simon Hood, he wanted to take another step forward, talking about the notion of what a disruptor is "" he said:
"In our industry, the insurance industry, my company is known as a disruptor simply for use the data provided by a customer. We do not believe this is a problem, we believe this is progress. And as long as we have the right methods to protect ourselves and our customers, then the insurance industry can finally dig out of the darkness and start putting their users at the center of it.
"They say that that information is fundamental, but without someone turning on the torch and following it, we simply would not know where to start, so I have to thank the people of today for shining a light, and we hope this will allows to continue on the road to put the customer first. "
Both Hood Group and the University of Essex expect to complete further sessions as funding
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Like chats and apps are becoming crucial for business. (Photo by Guillaume Payen / SOPA Images / LightRocket through Getty Images)
It's not often that thought leaders gather around a table but that's exactly what the 39; Essex and the insurance industry have shocked: Hood Group decided to do. Just last month they brought together industry leaders to talk about cybersecurity, how we analyze our data and our waves of intelligence at rtificiale.
Microsoft's leading specialists, Filament, Profusion and Signal Media participated, the real word of the day was "chat-bot" while they discussed the implications these practical automated teams had on everything, from marketing to the futu re of the insurance sector.
User experience
Considering the growth of Fintech and intriguingly the rise of chat robots, Henrik Nordmark, head of Data Science at Profusion, predicts that by 2020 the company will be able 85% of interactions from financial institutions will take place via chat. Although a little controversial, he believes artificial intelligence is currently at the most childish stage – and that's a good thing.
Despite the ability to automate many interactions with financial companies (for example, finding a quote, accessing details, reporting an error), he believed we should let our AI systems understand for themselves and not be so prescriptive . He said,
"With AI it is easy to give him a recipe book and he will learn all the systems from the top to the bottom, but with the automatic learning we need a bottom-up approach. Do not give a lot of examples, instead let me learn, just like a child. "
But for Filament, experts in Artificial Intelligence and Machine Learning, the more prescriptive for the user, the easier it is for a team to achieve the KPIs. Phil Westcott is the CEO, believes that by 2020 all call-centers will have a front-end chat-bot that will respond to about 25% of customer requests, growing to 75% as they learn the main questions.
Having said that,
"Right now our customers are measuring the success of our KPIs and the impact our system has on a world that is constantly increasing 24/7. 39, effectiveness of resolution or customer satisfaction, our robots can work on a variety of disciplines to help productivity.
Chat-bots are suitable for people, after all you can now do your banking while sitting on the train SMS or Whatsapp a bot your question? At this time we take care of everything from questions on mortgages and how to get the best rate, to the internal requests of human resources holidays and to nightclubs who prefer to chat with emoji With 34 AI specialists from IBM, Capgemini and the best academies, we are successfully succeeding in going "in-house" with our clients to develop their experience in artificial intelligence. "[19659015] Store customers and attract them
Hood Group, a specialist in the use of technology and data to produce personalized quotes, is the driving force behind this meeting. Their director of commercial development Paul Firkins is on agreement. He said:
Fintech gives us the opportunity to retain customers, not just to attract them. They can come to us with questions and help us find solutions.
"Working with the University of Essex, we are also discovering that these data developments have a positive impact on our corporate culture – AI and data developments help to improve efficiency, for example by automating the pricing processes and reducing administrative tasks Our teams rely on data and innovation experiments to make decisions and recommendations where they could rely on the knowledge of an individual or a specific process.
But for the Hood Hood CEO Simon Hood wanted to take the next step in. Speaking of the notion of what a "disruptor" is, he said:
"In our industry, the insurance industry, my company is known as a disruptor simply to use the data provided by a customer himself. We do not believe this is a problem, we believe this is progress. And as long as we have the right methods to protect ourselves and our customers, then the insurance industry can finally dig out of the darkness and start putting their users at the center of it.
"They say that that information is fundamental, but without someone turning on the torch and following it, we simply would not know where to start, so I have to thank the people of today for shining a light, and we hope this will allows to continue on the road to put the customer first. "
Both Hood Group and the University of Essex expect to complete additional sessions as funding allows.
