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If the above criteria apply to your headphones, you can participate in the exchange program.
You can now contact Apple Support or an authorized service provider. Alternatively, but not recommended during a pandemic, you can make an appointment at an Apple Store. First, check if the headphones are actually affected by the sound problem. If so, these will be exchanged accordingly. This can affect one or both earphones.
However, you should note that the service exclusively for Pro models and only applies to the headphones themselves. The wireless charging case should not be affected and therefore will not be replaced.
Replacement does not extend the warranty either. If you currently have no problem with the sound quality of the AirPods Pro, but later find that something is not, you don’t need to worry. They have until October 2021 Time to have your headphones checked and replaced if necessary.
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