[ad_1]
According to Google, the replacement parts have the same design as the Pixel 5 devices with noticeable gaps between the display glass and the phone case.
There has been an unfortunate problem with Google’s latest smartphone, the Pixel 5. There appears to be a quality control issue affecting a significant number of devices related to a gap between the display and the phone’s body. The response from the Google community specialist was that this is normal.
The first true Google Pixel was a revolutionary smartphone. Although relatively few sold compared to Apple’s iPhones or Samsung’s Galaxy phones, it changed the smartphone industry forever. The camera hardware was pretty standard, but the processing algorithms Google used resulted in quality that surpassed any other smartphone of the time. Years later, the original Google Pixel continues to take photos rivaling smartphones of 2020.
The Pixel 5 is the newest and arguably the best smartphone that Google is selling. However, many owners of the device have described a gap between the display glass and the phone’s body. A post in the Google support forum about this problem from user James Bennett has written over 500 posts and it shows that this is not uncommon. More than 50 Pixel 5 owners have posted photos illustrating the problem. Google community specialist David Pop says an investigation has been conducted. Together with the quality control data, it was confirmed that vacuum is “a normal part of the design” and that there is no impact on water resistance. Bennett also shared an email from Google stating that “the replacement device will have the same design”.
Will Google replace it and how common is it?
Some comments indicate that Google has replaced some devices that demonstrate the problem. However, it is not known whether this is the case for anyone requesting a new Pixel 5. Pop noted that customer concerns are handled on a case-by-case basis. In a somewhat alarming post from Pixel 5 owner Johannes Rei, it turned out that after checking out a dealer Rei worked for, three more units were opened and all had the same problem. Some have commented that the gap occurred near the front-facing camera, suggesting that the problem could be related to that particular hardware.
Based on the answer so far, this does not appear to be an issue that will be treated as a defect, therefore warranty claims may not be accepted. Owners should contact Google or the retailer where the device was purchased for an answer on their specific phone. When it comes to returns, many retailers have return policies. If the purchase was made on the Google Store, the return period is 15 days from the date the device was received, not from the date of purchase. This gives you enough time to return a device if you’re not satisfied.
Source link
